Refunds for orders placed through this site are handled by SlimSoda. This page states their terms in plain language.
The SlimSoda refund window
90 days from the date of purchase. Returns or a replacement are available for any product inside that window. Requests received after the window closes are handled at the seller's discretion and are not guaranteed.
What qualifies for a SlimSoda refund
- [FILL IN: opened vs unopened product — state clearly whether opened bottles can be returned]
- [FILL IN: whether all bottles from a bundle must be returned, or only the unused ones]
- [FILL IN: whether original packaging is required]
How to request a SlimSoda refund
- E-mail support@slimsodapowder.com with your order number, the e-mail used at checkout and the reason.
- Wait for a return authorisation and a return address. Do not ship anything back before you receive one — unauthorised returns cannot be matched to an order.
- Ship the product to the address given, and keep the tracking number until the refund lands.
SlimSoda refund timing
Once the return is received and inspected, refunds are issued within a few business days to the original payment method. Your bank or card issuer may take a further 5–10 business days to post it. If the refund has not appeared after that, contact your card issuer before contacting us — the delay is usually on their side.
SlimSoda return costs
| Return shipping | [FILL IN: who pays return shipping] |
|---|---|
| Restocking fee | [FILL IN: amount, or "none"] |
| Original shipping refunded? | [FILL IN: yes or no] |
SlimSoda refund exclusions
- Digital guides and bonuses already downloaded [FILL IN: confirm whether these are refundable].
- Products damaged by misuse, or returned without a return authorisation.
- Requests made after the window closed.
Damaged or wrong SlimSoda item
If a parcel arrives damaged or contains the wrong item, contact us within 90 days of delivery with photos. Replacements for our error are sent at no cost and you do not pay return shipping.
Chargebacks on a SlimSoda order
If something is wrong, contact us before disputing the charge with your bank. A chargeback freezes the order while the bank investigates, which is slower than a refund we can process directly.